Refund Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Our Commitment to Customer Satisfaction

At QB Billing Inc, we are committed to providing high-quality bookkeeping and accounting software support services. We stand behind our work and want you to be completely satisfied with our services.

This Refund Policy outlines the circumstances under which refunds may be issued for our services.

2. 100% Satisfaction Guarantee

We offer a 100% satisfaction guarantee on all our services. If you are not satisfied with the quality of our work, we will:

1. Work with you to address your concerns and resolve any issues
2. Re-perform the work at no additional charge if errors were made
3. Issue a refund if we are unable to resolve your concerns to your satisfaction

To invoke our satisfaction guarantee, you must notify us within 30 days of the service being performed.

3. Refund Eligibility by Service Type

3.1 Hourly Services

For services billed at our hourly rate:

• Refunds are available for services that do not meet professional standards
• You must notify us of issues within 14 days of the service date
• We will first attempt to correct any issues at no additional charge
• If issues cannot be resolved, we will refund the hours in question
• Hours for work performed correctly and in good faith are non-refundable

3.2 Monthly Subscription Plans

For monthly subscription services:

• First Month: If you are unsatisfied with our services within the first 30 days, we will issue a full refund for the first month's payment
• Ongoing Months: You may cancel at any time with 30 days' notice. We will refund the unused portion of the current month on a pro-rata basis
• Annual Prepayment: If you prepaid for an annual subscription, you may cancel within the first 60 days for a full refund minus any services already rendered. After 60 days, refunds will be calculated on a pro-rata basis for the unused portion

3.3 One-Time Project Services

For one-time projects (e.g., QuickBooks® setup, data cleanup, year-end services):

• Before Work Begins: Full refund of any deposit if you cancel before we begin work
• Work in Progress: If you cancel during the project, you will be charged for work completed to date, and any excess payment will be refunded
• After Completion: If you are unsatisfied with the completed work, we will first attempt to correct issues at no charge. If issues cannot be resolved, we may issue a partial or full refund based on the circumstances
• Satisfaction Review Period: You have 14 days after project completion to review the work and request corrections or a refund

4. Non-Refundable Services

The following are generally non-refundable:

• Services that have been fully rendered and accepted by you
• Costs incurred on your behalf (e.g., software subscriptions purchased at your request, third-party service fees)
• Services for which you provided inaccurate or incomplete information that led to rework
• Consulting or advisory time spent at your request
• Work completed correctly according to your specifications, even if you later change your requirements

5. Requesting a Refund

5.1 How to Request

To request a refund, please contact us:

• Email: hello@bookssupport.com
• Phone: (855) 800-2823
• Include your name, invoice number, and detailed explanation of why you are requesting a refund

5.2 Refund Review Process

When you request a refund:

1. We will acknowledge your request within 1 business day
2. We will review your account and the services provided
3. We may contact you to discuss your concerns and explore resolution options
4. We will provide a decision on your refund request within 5 business days
5. If approved, refunds will be processed within 10 business days

5.3 Refund Method

Refunds will be issued using the same payment method you used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method (e.g., business check).

6. Cancellation Policy

6.1 Monthly Subscriptions

• You may cancel your monthly subscription at any time
• Cancellation requires 30 days' written notice
• Your subscription will remain active through the end of the current billing period
• No refunds for partial months except as described in Section 3.2

6.2 Scheduled Appointments

• You may cancel or reschedule appointments with at least 24 hours' notice at no charge
• Cancellations with less than 24 hours' notice may incur a cancellation fee equal to 50% of the scheduled service cost
• No-shows (failure to show up for scheduled service) will be billed at 100% of the scheduled service cost

7. Disputes and Chargebacks

If you have a concern about charges, please contact us directly before initiating a chargeback with your credit card company. We are committed to resolving billing disputes fairly and quickly.

If you initiate a chargeback:

• We will suspend services until the dispute is resolved
• We reserve the right to terminate services if a chargeback is filed without first attempting to resolve the issue with us
• If a chargeback is found in our favor, you will be responsible for any chargeback fees and legal costs incurred

8. Error Correction

If errors are found in our work:

• Notify us within 30 days of discovering the error
• We will investigate and correct errors caused by our work at no additional charge
• Errors resulting from inaccurate information you provided may require additional fees to correct
• We are not responsible for errors that result from circumstances beyond our control

9. Limitation of Refunds

Our maximum refund liability is limited to the amount you paid for the specific services in question. We are not liable for:

• Indirect or consequential damages
• Lost profits or business opportunities
• Third-party fees or costs
• Damages exceeding the amount paid for services

10. Third-Party Software and Services

QB Billing Inc is not responsible for refunds related to third-party software or services, including:

• QuickBooks® or other accounting software subscriptions
• Payroll processing services
• Cloud storage providers
• Other third-party tools and platforms

Refund requests for third-party services must be directed to the respective service provider. We are an independent third-party service provider and have no authority to issue refunds for other companies' products or services.

11. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside of this standard refund policy, please contact us to discuss. We will review requests on a case-by-case basis.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

QB Billing Inc
Email: hello@bookssupport.com
Phone: (855) 800-2823
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

14. Relationship to Terms and Conditions

This Refund Policy is part of and subject to our Terms and Conditions. In the event of any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall control.